Consumer Protection Form
Scope and Mission of Des Plaines Consumer Protection Services:
- Educate Des Plaines residents on consumer-related issues,
including, but not limited to: auto and home repair and remodeling
concerns, as well as retail issues.
- Mediate between residents and businesses to attempt to resolve
consumer-related issues and complaints as an alternative to other
more costly and time-consuming procedures.
- Communicate unresolved issues to the Des Plaines Consumer
Protection Commission for further consideration.
Who Can File a Complaint with Consumer Protection Services?
Any Des Plaines resident (Complainant) may file a consumer
protection complaint against any business (Respondent) arising from
a consumer transaction occurring within the corporate limits of the
City of Des Plaines, no later than one year following the alleged
violation. A resident may be an individual, partnership,
corporation, condominium association or not-for-profit entity. Note:
The City of Des Plaines Consumer Protection Commission shall
consider only alleged violations of the Consumer Protection
Ordinance which have occurred within one year from the date said
violation is alleged to have occurred.
How Do I File a Consumer Protection Complaint?
Fill out the consumer complaint form. This form can be found on
the 6th floor of City Hall, as well as online by
clicking here . At the City’s website surf to "Online City
Reference Desk" and click on the "Forms" menu to the left.
Be sure to be as detailed as possible, and submit copies of any
documentation including contracts and receipts.
Make a copy of the completed form, as well as all supporting
documentation, and submit to:
City Manager's Office
1420 Miner St.
Des Plaines, IL 60016
Note: You must be a Des Plaines Resident to receive consideration
for the Consumer Protection Service. Non-Resident complaints will be
dismissed without review.
Important Information for the Consumer (Complainant)
The City does not retain the services of any professional (for
example: attorney, accountant, engineer, mechanic, etc.) for
purposes of obtaining professional advice desired by either the
Complainant or Respondent. However, either party may elect to retain
professional services at their own expense at any time during the
process.
Des Plaines Consumer Protection Services is prohibited from
acting as an attorney for any party and from making any referral to
an attorney. Further, the City of Des Plaines and its employees are
not required to provide either party with any professional advice,
expertise, recommendations or referrals regarding obtaining
professional advice.
What Happens After I File?
Once the complaint form and supporting documents have been
received, the Consumer Protection Coordinator will review your
information.
The Consumer Protection Coordinator will notify the Respondent by
telephone and/or by mail and will attempt to resolve the complaint
directly with the Respondent. A complete copy of the complaint and
all attachments will be forwarded to the Respondent. The Consumer
Protection Coordinator will advise you (the Complainant) of any
action taken on your behalf.
If your complaint is resolved to the satisfaction of both
parties, it will be dismissed.
If your complaint is not resolved, it will be referred to the
Consumer Protection Commission and the Commission may elect to hear
the complaint.
What if I Need Additional Assistance or Information?
You can obtain more information or
assistance regarding consumer protection information:
By Phone: 847-391-5303, during business
hours.
By Email:
Consumer Protection
By Mail:
Des Plaines City Attorney’s Office
Attention: Consumer Protection Commission
1420 Miner Street, Suite 401
Des Plaines, IL 60016
In Person:
Des Plaines City Attorney’s Office
1420 Miner Street, Suite 401
8:30 am to 5:00 pm, Monday through Friday
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