Utility Billing and Payment Options
Des Plaines provides water service and contracts for refuse
collection to residents. The City's Finance Department accepts a
number of payment options including: cash, check, Visa, MasterCard,
American Express, Discover, ATM, ACH debit and
E-Pay. Payment by using a credit card can be made either in person
or by phone at 391-5330 during normal business hours, 8:00 am - 5:00
pm. When paying by phone, each customer is charged an additional $5
administrative fee.
Payment via E-Pay is a one-time payment made online though Visa,
MasterCard, American Express, or Discover.
Click here to be connected to E-Pay.
Payment via ACH debit is made by automatically deducted the money
from the customer's checking or savings account on the bill's due
date. You can download a sign-up application from the Forms and
Permits page of the website and return it to the Finance Department
at City Hall.
Utility bills are rendered by the Finance Department on a
bi-monthly basis. The due date is clearly marked on each bill and is
the 5th day of the month after the bill is received. If a customer
is unable to pay by the date noted on the bill and wishes to enter
payment arrangements, call a utility billing clerk at 847-391-5322.
Payment arrangements are done on a case-by-case basis. Failure to
pay a bill will result in late fees and eventual disconnection in
service.
Click here
to learn more about the Utility Billing Division.
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City of Des Plaines
1420 Miner St.
Des Plaines, IL 60016
847-391-5300 |
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